Growth that didn't break the back office
Revenue grew thirtyfold across four countries. Underneath it: one NetSuite instance and EDI with 40+ customers, so the growth ran through systems instead of people.
JMW Sales · 2015–26Read the story →I'm a systems architect for businesses in motion. I find the structure underneath and build the thing that makes it run without heroics.
How I work →Six results.
One way of working.
All the work →Chargebacks, clawed back
Every one of our 40+ retail partners issued chargebacks, even when we'd done everything right. Prevention up front and disputes on the back end won back 99.8% of disputed dollars.
JMW Sales · Finance opsRead the story →Three 3PLs, no empty shelves
Replaced the warehouse that was also our freight broker, then renegotiated ocean, freight and parcel contracts — and kept product 100% in stock while doing it.
JMW Sales · LogisticsRead the story →Remote in a week
When COVID hit, the whole operation went remote in one week. It stayed that way for three years without a single business disruption.
JMW Sales · 2020Read the story →A day of reporting, down to 30 minutes
The KPI report took one person more than a day to stitch together from the CRM, the ERP, search data and spreadsheets. Now the data drops in in 30 minutes and the dashboard builds the trends itself.
Bug Zapper · 2026Read the story →The whole field day, on one phone
Techs were juggling PestPac, a texting app and GPS, and customers never got a report. Now every tech runs the day from one app, and every stop ends with a photo report.
Bug Zapper · 2026Read the story →Right now:
Bug Zapper's eight branches.
- BZ Connect. The field app behind every service visit: texts, materials, pest ID, trap maps and a photo report for the customer.
- KPI dashboard. Compiles itself and keeps the trends.
- Lead pipeline. New-lead follow-up and cancellation win-back run on their own.
- Route optimization. The field schedule, rebuilt every night.
AI pilots die below the model.
Disconnected data, decisions nobody owns, an ERP that can't feed an agent. At Cedar Advisory, the Operational Readiness Assessment finds which layer is failing and maps the fix. Cedar Advisory →
